Shipping Policy

Last Updated: September 22, 2026

Thank you for visiting Lanora. We specialize in ergonomic chairs, accent seating, dining chairs, and supportive bedroom furniture. We are dedicated to ensuring your seating and bedroom furnishings arrive safely, securely, and in a timely manner. This Shipping Policy explains the timelines, costs, procedures, and delivery guidelines applicable to all purchases made on Lanora.us.

Order Processing Time

All orders are processed and prepared for dispatch within 1 to 3 business days, Monday through Friday, excluding federal holidays and weekends.

The daily order cut-off time is 5:00 PM Central Time (CT). Orders placed after 5:00 PM CT or over the weekend will begin processing on the following business day.

Larger seating sets, multi-chair packs, and bedroom furniture items may require freight staging and packaging verification before release to the carrier.

Shipping Rates and Delivery Estimates

We offer free standard ground and freight shipping on all orders delivered within the contiguous United States. There is no minimum purchase required.

Order Processing Time: 1 to 3 business days
Transit Time: 5 to 8 business days
Total Estimated Delivery Window: 6 to 11 business days

Delivery timeframes are realistic estimates and are not strictly guaranteed. Unforeseen delays may occasionally occur due to severe weather events, national holidays, high freight traffic volume, or carrier transit disruptions.

Shipping Coverage and Excluded Locations

We currently provide shipping services only to valid street addresses within the contiguous United States (the lower 48 states).

Due to freight, package dimension, and logistics constraints associated with chairs and bedroom furniture, we cannot deliver to:

P.O. Boxes
APO, FPO, or DPO military addresses
Alaska, Hawaii, Puerto Rico, or other U.S. territories
International destinations

Delivery Guidelines for Chairs and Bedroom Furniture

Orders are fulfilled using standard parcel ground carriers (such as FedEx or UPS) or specialized regional freight carriers, depending on the weight, dimensions, and quantity of items ordered.

Doorstep and Curbside Delivery: Standard delivery is performed as contactless doorstep or curbside drop-off. Delivery drivers will leave packages at the exterior entrance, porch, or ground-level garage access of your residence or facility. Drivers do not unpack, haul items upstairs, or assemble furniture inside the home.
Freight Delivery Appointments: For oversized freight shipments or palletized multi-chair orders, the carrier will contact you via phone or email to schedule a delivery appointment window. Please ensure that the contact telephone number and email provided during checkout are accurate.

Order Tracking

Once your order is handed over to the carrier, an automated shipping confirmation email containing your tracking number and carrier tracking link will be sent to the email address provided at checkout.

Please allow 24 to 48 hours for the carrier's tracking system to reflect the initial transit scan details.

Address Updates and Order Cancellations

If you need to adjust your delivery address or cancel an order, please contact our support team within 12 hours of placing the order.

Once an order has entered warehouse staging or has been collected by the carrier, it cannot be canceled, redirected, or modified. Any reconsignment, rerouting, or holding fees resulting from address modifications requested after dispatch are the responsibility of the customer.

Damaged, Defective, or Incomplete Shipments

Please inspect all shipping boxes upon delivery. If an outer carton displays noticeable transit damage, crushing, or punctures, take clear photographs and note "Damaged Upon Delivery" on the carrier's delivery slip.

If your chairs or bedroom furniture arrive damaged, defective, or with missing components, notify our customer support team within 48 hours of delivery with the following information:

Your order number
A brief description of the issue or damage
Clear photographs showing the shipping label, the damaged outer carton, and the affected parts

Our team will review your report within 1 to 2 business days and arrange replacement hardware, components, or a full replacement unit at no additional expense.