Privacy Policy

Last Updated: September 22, 2026

This Privacy Policy describes how Lanora ("we", "us", or "our") collects, uses, maintains, and discloses personal information when you visit, browse, or make a purchase from Lanora.us (the "Site").

1. Information We Collect

When you interact with our store or purchase products from our chair and bedroom furniture collections, we collect specific categories of information to process transactions and improve our services:

Device and Browsing Information: IP address, browser type and version, operating system, time zone, referring URLs, pages viewed, search queries entered on the Site, and general navigation behavior.
Order and Transaction Information: Full name, billing address, shipping address, payment method details (processed securely via third-party gateways), email address, and contact phone number.
Customer Support Records: Communication history, support tickets, delivery notes, and photographs submitted for damaged item or transit claims.

2. How We Collect Your Information

We collect personal information through:

Direct Interactions: When you create an account, place an order, sign up for store notifications, or contact our customer support team via email or phone.
Automated Technologies and Cookies: Small data files, including cookies, web beacons, and log files, automatically record technical details regarding your equipment and browsing patterns as you interact with the Site.

3. How We Use Your Information

We use the information collected for specific business and operational purposes:

Order Processing and Fulfillment: To verify purchases, process transactions, coordinate ground and freight delivery, provide invoices, and send order confirmations and tracking updates.
Customer Support and Claims: To respond to product inquiries, assist with chair and frame dimensions, and process replacement parts, exchanges, or returns.
Fraud Detection and Security: To screen incoming orders for potential fraud, unauthorized activity, or payment risks.
Store Optimization and Analytics: To analyze customer traffic patterns, optimize website usability, and refine our seating and bedroom catalog.
Marketing Communications: With your explicit permission, to send product announcements, care tips, or promotional offers. You may opt out at any time using the unsubscribe link in our emails.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. We share data only with trusted third-party service providers essential to operating our business:

E-Commerce Platform (Shopify): Our store is hosted on Shopify, which provides the technical infrastructure to securely process order data and transactions.
Shipping and Freight Carriers: We share recipient names, delivery addresses, and phone numbers with our freight and parcel delivery partners to coordinate deliveries and appointments.
Payment Gateways: Payment data is transmitted directly to certified third-party payment processors compliant with PCI-DSS standards. We do not store complete credit or debit card numbers on our servers.
Analytics Providers: We utilize tools such as Google Analytics to evaluate how visitors engage with our Site and assess the performance of our marketing channels.
Legal and Regulatory Compliance: We may disclose personal data to comply with applicable laws, respond to valid legal requests, subpoenas, or protect the rights, property, and safety of our company and users.

5. Cookies and Tracking Technologies

Cookies allow our Site to remember your cart items, maintain active sessions, and analyze website traffic. You can adjust your browser settings to refuse or delete cookies; however, disabling certain cookies may affect essential shopping functionality, such as completing checkout.

6. Data Retention

When you place an order on Lanora.us, we maintain your order details in our records for business, tax, accounting, and legal compliance purposes unless and until you request the deletion of this information, subject to statutory recordkeeping requirements.

7. Children's Privacy

Our website and furniture collections are intended exclusively for adult consumers. We do not knowingly collect personal information from individuals under the age of 18. If we discover that a minor has provided personal data, we will delete that data immediately.

8. Your Data Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

The right to request access to the personal data we hold about you.
The right to request the correction of inaccurate or incomplete information.
The right to request the deletion of your personal data, subject to legal compliance obligations.
The right to opt out of marketing communications at any time.

To exercise any of these rights, please contact our support team using the information provided below.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Any updates will be posted directly to this page with a revised "Last Updated" date.